Video Fix

The .MOV files that land in the same folder as your .HEIC photos and then refuse to play on Windows. Drop them in; there is nothing to configure.

What it accepts. .mov, .mp4, .m4v and animated .webp.

How to use it

1. Open Video Fix.
2. Drop files onto Drop .MOV, .MP4 or animated .WEBP files here, or click to browse.
3. Press Fix. The whole selection is queued as one job.

What happens to each file

PhotoTray inspects each file before it does anything, and picks the cheapest route that actually works:

• MOV or MP4 with H.264 video — rewrapped losslessly in under a second. No re-encode, no quality change.
• Genuine HEVC (many recent iPhone videos) — needs a real re-encode to H.264, because a container rewrite alone does not fix Windows playback. This one takes longer.
• Animated WebP — becomes an animated GIF.

Output

Saved to the Video Fix subfolder of your output folder.

If something goes wrong here

• "Video Fix isn't ready yet." The bundled ffmpeg has not finished installing. Wait for setup to complete, then reopen the panel.
• One HEVC clip is taking minutes while an H.264 one took a second. That is the difference between a rewrap and a full transcode. It is working.
• A file failed with a per-file error. Audio-only files and files that are not really videos are rejected individually — the rest of the batch still runs. Check the job Log for which file and why.